Super-Roos Event Rentals LLC does not issue refunds for any reason. In the event of cancellation, Customers have the option to reschedule their rental for a future date within 12 months of the original rental date. Deposits are non-refundable under any circumstances. Customers must notify Super-Roos Event Rentals LLC of their intent to reschedule as soon as possible to ensure availability for the desired future date. 

This Inclement Weather Rental Agreement (“Agreement”) is an integral part of the rental contract entered into between [Super-Roos Event Rentals LLC] (“Company”) and the undersigned customer (“Customer”). This Agreement outlines the policies regarding the rescheduling and cancellation of equipment rental due to inclement weather conditions.

1. **Rescheduling Due to Weather:**
– The Customer may reschedule their event without incurring any additional fees if they notify the Company at least 24 hours prior to the scheduled event start time. Notification must be provided in writing via email or through documented phone communication.
– Upon receiving the notification, the Company will allow the Customer to choose a new date for their event, subject to availability, within 12 months from the original event date.

2. **Cancellation and Refunds After Equipment Setup:**
– If the Company has already delivered and set up the equipment at the event location, the full rental fee remains applicable and is non-refundable, regardless of subsequent weather conditions that prevent the event from proceeding.

3. **Cancellation Due to High Winds:**
– For safety reasons, if wind speeds reach 15 mph or higher, as reported by a credible weather monitoring authority, the Company reserves the right to cancel the event or retrieve the rented equipment from the event site. This measure is necessary to ensure the safety of all parties involved and to prevent damage to the equipment and property.

4. **Liability and Safety:**
– The Customer agrees that the Company will not be held liable for any direct or indirect damages resulting from the cancellation or rescheduling of an event due to inclement weather conditions. The safety of participants, staff, and the integrity of the equipment are our top priorities.

5. **Acknowledgment of Policy:**
– By signing this Agreement, the Customer acknowledges they have read, understood, and agreed to the terms outlined herein. The Customer accepts that these terms are binding and part of the larger rental contract.

This Agreement ensures both the Customer and Super-Roos Event Rentals LLC understand their rights and responsibilities in case of inclement weather affecting the rented equipment and event planning. It is advised that the Customer keep a copy of this Agreement for their records.

Unless otherwise agreed, equipment will be picked up on the same day it is dropped off. Customer agrees that any overnight rental will be in a secured location, with the equipment deflated, covered, and blowers removed to a secure indoor location when not in use.

• Units must be operated over a smooth, compatible surface such as grass or a hard top surface.
• The unit may NOT be operated on rough surfaces such as rocks, brick, glass, or any jagged objects.
• The unit cannot be moved by the Lessee after being placed by Super-Roos Event Rentals LLC employees/contractors.
• The unit MUST BE properly anchored before use and the anchors MUST NOT be removed during the period of use.
• Never attempt to relocate, adjust, or service a blower.
• Never use during high winds, thunderstorms, or lightning. The unit can turn over in high winds, even if anchored, resulting in severe injuries.
• Do not resume use until adverse weather conditions have ceased.
• Always follow the manufacturer’s guidelines located on the unit itself.

• Before entering the unit, users must remove their shoes, eyeglasses, belt buckles, and any sharp objects.
• Never play, jump, or enter a partially inflated/deflated unit.
• Never allow users to climb or play on the outside or inside walls of the unit, columns, netting, or roof of the unit.
• Always follow the number of riders and rules posted on the unit itself.
• Do not plug or unplug the motor repeatedly; this can cause the unit to burn up and the Lessee will be responsible for any resulting damage.
• Always have an adult present who has reviewed and understands this contract and the rules posted on the unit to supervise the riders.
• Never allow users to be unsupervised in or around the unit.
• Never allow more users than the maximum number of users per age group as described within this lease and on the unit itself.
• Never place a hose or water on or into the unit unless authorized by Super-Roos Event Rentals LLC.
• Do not allow horseplay on, in, or around the unit.
• Only children of the same age group are to play on the unit at the same time.

Do not allow riders to play or climb on the walls, sides, or roof of inflatables. Do not allow water near a dry inflatable. If the inflatable becomes wet, have an adult wipe down equipment before riders return. Make sure the equipment is dry before use. Fees for negligence or abuse of the inflatable include:

• Spilled food, drink, or the use of foreign substances: $50
• Damage requiring full repair: Full Repair Cost
• Damage beyond repair: Full Replacement Cost
• Excessive cleaning: $50

Tents, Tables, and Chairs

• If any of our tents, tables and/or chairs become permanently damaged while in your possession you will be charged to full retail cost to replace the damaged item or items.

Concession Carts and Jumbo Yard Games

• If any of our concession carts ( popcorn machines, snow-cone machines and cotton candy machines ) and our jumbo yard games become permanently damaged while in your possession you will be charged to full retail cost to replace the damaged item or items.

The card we have on file for your booking will be charged.